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Certificate of Insurance Verification

At, we empower our clients to generate Certificates of Insurance directly from their online portal at any time.

If a Certificate of Insurance contains incorrect address or company name information, your client can easily issue a new Certificate of Insurance with the corrected details.

How to Verify a Certificate of Insurance

  1. Email Source Verification:
    • The Certificate of Insurance will be sent via email from [email protected] or from our staff.
    • Our email domains include or
  2. First-Time Buyer Identification:
    • If the client is a first-time buyer, this will be indicated in the body of the email. In such cases, refer to our ‘Fraud Prevention Guidelines’.
  3. Opening and Checking the Certificate:
    • Open the PDF document of the Certificate of Insurance.
    • Verify the following details:
      • Your client’s information.
      • Policy start and end dates.
      • Limits of insurance (found on page 2).
  4. Certificate Validation:
    • Visit our verification portal.
    • Enter the unique code found on the last page of the Certificate of Insurance.
    • If a duplicate certificate appears, it is valid.
    • If you receive an error message, contact our staff immediately, as the Certificate of Insurance may be altered.

Additional Information

  • Policy Expiry:
    • Policies expire at 12:01 AM on the expiration date.
  • Unattended Vehicle Exclusion:
    • None of our policies include an ‘Unattended Vehicle Exclusion’.
  • Theft from Unlocked Vehicle Exclusion:
    • Some policies exclude coverage for ‘Theft from an Unlocked Vehicle’.
    • If this exclusion is applicable, it will be stated on the last page of the Certificate of Insurance.
    • Clients can add this coverage through their dashboard if required.
  • Deductibles:
    • Deductibles are listed on page 2 of the Certificate of Insurance.
    • Separate deductibles apply for international claims and claims arising from theft from a vehicle. These will be indicated on the Certificate of Insurance.
  • Coverage Limits in Mexico:
    • There is a $25,000 maximum limit while in Mexico, unless otherwise specified on the Certificate of Insurance.
  • Additional Insured and Loss Payee:
    • To be listed as an additional insured and loss payee, the client must purchase liability coverage.
    • You will receive two separate Certificates of Insurance (one listing you as Loss Payee and the other listing you as Additional Insured). This is standard procedure.

For any further questions or assistance, please feel free to contact our support team.

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